Your Purchase Cannot Be Completed at This Time. Please Try Again. Xbox

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• #1

I cannot become a straight reply from Microsoft. I have tried. I take asked, and the response I received was (I child yous not):

"Sometimes the system fails past default."

What the hell kind of customer service is that? Sometimes our shit but breaks on purpose? It's not a bug, it'southward a

characteristic.

My menu is valid, details are valid, I am able to purchase through Xbox One everything EXCEPT backward compatible games and DLC.

I changed cards, same mistake. So, it's not a card issue. Which means it's either specific to me, or the whole 360 Market is down.

I do not ain an Xbox 360, I will not buy an Xbox 360. I cannot complete a purchase through xbox.com or the Microsoft Store on Windows, either. I am

only having this issue when trying to buy Xbox 360 games. "Sorry. Your purchase cannot be completed at this time. Delight try again."

Anyone wanna be a kind soul and attempt a 360 game purchase on Xbox One to meet if it goes through? Because Microsoft own't helping me one chip. When I questioned their response, the second and final pick they gave me was:

"Purchase the game directly on Xbox 360."

• #2

Nope. Works fine here. I only bought Asteroids Deluxe

• #3

That's their generic fault message that could mean literally anything. Are you lot by any hazard on a different region or country to the place you're really living in? There are certain 360 games they I need tob use a VPN before the store lets me buy. Without it I get that same error

• #4

Working fine. Maybe try another browser or disable your extensions.

• #v

Cheque your region settings. They are fine with cantankerous region buy for xbone games but 360 is really wonky with that stuff

• #6

Xbox support is beyond horrendous right now. Non sure if they changed their management before covid or it'southward this bad because of covid merely it didn't utilise to be this bad.

• #seven

https://beta.support.xbox.com/xbox-live-status?epb=i

Sometimes there is bug with old credit in your account and trying to purchase 360 games, that was years agone for me. Region issue peradventure.

Your billing info has to match across Xbox One and Xbox 360, it may be slightly different if y'all haven't touched the 360 in ages. Even something like language, English US over English GB could make it wonky.

• #nine

It's not a region issue.
I've never endemic an Xbox 360, so it isn't that my billing info doesn't match. There is nothing to lucifer.
Already tried buying through a browser, same mistake bulletin. Not game specific either, across ALL Xbox 360 games.
I tin buy Xbox One games perfectly fine. This affects Only Xbox 360 games.
On hold with back up, now. It's outsourced, and of course they practise non understand my result no matter no manifestly I explicate.

Sigh.

And now, they are telling me to buy the game straight from my (non-existent) Xbox 360.

Jesus.

Guess I'm just locked out forever.

• #ten

Your carte du jour region needs to friction match your 360 account region, have you always changed it or moved business firm to another country?

• #11

It'southward not a region upshot.
I've never owned an Xbox 360, and so it isn't that my billing info doesn't lucifer. At that place is nothing to match.
Already tried buying through a browser, aforementioned error bulletin. Non game specific either, across ALL Xbox 360 games.
On concord with back up, now. It's outsourced, and of form they do non empathise my issue no matter no evidently I explicate.

Sigh.

Well, they nonetheless demand billing info to complete an Xbox 360 buy, may be incorrect but information technology might not be carve up even if you oasis't used it before, going through Xbox.com, you tin can sort of wiggle your manner through the profile settings and land on one-time Xbox 360 era settings similar that I think.

Only other thing I can think of is it a child account?

• #12

Well, they still need billing info to complete an Xbox 360 buy, may be wrong but it might not exist separate fifty-fifty if you haven't used it earlier, going through Xbox.com, you lot can sort of wiggle your mode through the profile settings and country on old Xbox 360 era settings like that I retrieve.

I've purchased Xbox 360 games before on my XB1, this is an event which has only started today.

Conversation gives zilch fucks, and customer service does not accept an employee that tin cover the problem.

"You need to purchase the game on Xbox 360."
- "The game is purchasable and backward compatible on Xbox I."

FML

• #13

Victoria has failed me.
Lucy (that is non your name!) has failed me.

Hakim, you're my only promise.

Oh God, he's started with a smiley emoji.

I'm fucked.

"You lot need to sympathise that you can not buy astern uniform games on the Xbox I directly."

What the flying FUCK?!

• #14

Information technology'south not a region issue.
I've never owned an Xbox 360, and so it isn't that my billing info doesn't match. At that place is nada to match.

It creates an Xbox Live V1 Account when yous beginning make a current Xbox Live Account.

It'southward invisible to you.
If you were for example on a VPN or had changed your Xbox One console region, it may exist that it has created a corresponding 360 account.

Which game are you trying to buy and what region are you in?

What payment method are yous using?

• #15

"i see, then I belive [sic] it'south an upshot from our end in that case,but no worries I'm gonna escalate your instance to our TEC [sic] Atomic number 82 and update you via email I'k the adjacent 24H"

Lord, help me.

• #16

Victoria has failed me.
Lucy (that is non your name!) has failed me.

Hakim, you're my simply hope.

Oh God, he'southward started with a smiley emoji.

I'm fucked.

"You demand to understand that you can non buy astern compatible games on the Xbox I directly."

What the flight FUCK?!

Screencap and tweet to @xboxsupport. Y'all're literally talking to an Xbox fan who does free chat support right now

• #17

I bought a inexpensive dlc to see and nope, working fine, y'all owe me 2 bucks.

Just y'all can pay it by actually giving more than data and so people tin endeavour to help. what region are you from, what are you lot trying to buy, etcetera.

• #18

I bought a cheap dlc to see and nope, working fine, you owe me two bucks.

But yous can pay information technology by actually giving more data and so people can attempt to help. what region are you from, what are yous trying to buy, etcetera.

North America.

Half-Infinitesimal Hero (but that'due south irrelevant, since it affects ALL 360 games and DLC), tried buying Prince of Persia DLC and that'due south also a no become.

Using the aforementioned credit bill of fare I've always used. Literally just bought a film to see if I could purchase

Anything from Xbox, and yeah information technology worked.

So, Hakim gave me a ticket number. I guess that's some progress.

And he ended the conversation with

^_^

Oh, God. This is terrifying. Microsoft, delight. No more emojis.

• #19

North America.

One-half-Minute Hero (only that's irrelevant, since information technology affects ALL 360 games and DLC), tried buying Prince of Persia DLC and that's as well a no get.

Using the same credit card I've e'er used. Literally just bought a movie to see if I could buy

Anything from Xbox, and yes information technology worked.

And so, Hakim gave me a ticket number. I approximate that's some progress.

And he ended the chat with

^_^

Oh, God. This is terrifying. Microsoft, please. No more emojis.

I told yous. You are non talking with a Microsoft employee. Sucks, simply you are probably talking to someone from r/xboxambassadors

try linking your card to PayPal and paying that way. Would t surprise me if you're getting a 2046 on each purchase attempt but the chat people wouldn't be able to see that info

• #20

Good luck, I've had problems buying 360 games from the web browser every bit I accept no xbox 360 nor xbox ane.

• #21

I told you. You are not talking with a Microsoft employee. Sucks, but you are probably talking to someone from r/xboxambassadors

Unless Microsoft has started giving business relationship information admission to Redditors (wouldn't that would exist cracking fun?), I was talking to a Microsoft employee.

They were able to read dorsum the concluding 4 digits of my CC without me prompting them, and so I wasn't chatting with Xbox Gamer #267654567654.

At least I have a support ticket. I'll endeavor them over again Mon or Tuesday if I haven't heard dorsum.

• #22

I cannot purchase BC games on the webstore, merely I never had issues on the panel when buying in my own region. I did accept tons of bug when I wanted to purchase with foreign credit though. This related to a game that was not available in my region anymore (Enslaved, that is before information technology got relisted). I'one thousand not sure if this has to do with region-lock on previous consoles.

I personally observe more than annoying that I never managed to purchase BC games on the webstore or merits titles through Games with Golden.

Both the Microsoft Store for BC games and PSN for buying titles that you claimed through PS+ earlier have some issues that need to be fixed for next gen.

• #23

I have been having this issue equally well and after talking to 5 different support agents I was told the reason for the issues with purchasing BC titles is because they are working on merging the 360/One stores..

I begged agent #5 to talk to his supervisors and tell them to stop his coworkers from telling us we can only buy these titles on a 360.. So frustrating lol.

Agent #5 likewise told me that he was experiencing this effect as well and that there is no set at the moment but if I discover a workaround or something I'll permit you know :/

crockerbeader1974.blogspot.com

Source: https://www.resetera.com/threads/is-the-xbox-360-marketplace-on-xbox-one-down.187374/

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